ORDER PROCESS

Upon receiving your placed order, we will send you an email notification in 24 hours to confirm the order and stock availability.

It usually takes 2 days for us to handle once we receive your order, and then extra 3-5 days for shipping, also depending on the country.

- For amendment / cancel of the order, please contact us on  info@uuendylau.com  within 24 hours after you place your order. Otherwise the product will be processed to dispatch.



SHIPPING

- For Hong Kong, we provide free shipping with surface or registered mail.

- For China, we use SF Express with tracking number provided when available.

- For overseas, normally we use EMS SpeedPost with tracking number provided when available. However, for order value below HKD 1000/ USD 130we will use registered airmail (shipping time : up to 3-4 weeks beyond Asia).

- If you need a faster delivery, please contact us on  info@uuendylau.com  . We will try to arrange an urgent delivery at extra cost.

- Items damaged during shipping are non-refundable. 




RETURNS

- Please contact us on  info@uuendylau.com  within 3 working days from receiving the goods. Returned good must be in original condition, unused, undamaged and with original packaging.

- The amount (after deduction from additional charges on shipping, taxes, credit card fees or any related expenses) will then be refunded by PayPal.

- Tailor-made items are non-refundable.



PRICE

- Retail prices are listed in HKD / USD.

- The price and description of products can be amended at anytime without any given notice.



INTELLECTUAL PROPERTY

- UUendy Lau is a registered trademark. All designs, graphics and text on this website are the copyright of UUendy Lau.




PRESS

- We greatly appreciate if you notify us on 
 info@uuendylau.com  for any press coverage, or requesting higher resolution of photos.




CUSTOMER SERVICE

Email: info@uuendylau.com